After posting this, I sent an email to the customer service rep at DEX explaining my dissatisfaction and including a link to the post. This is the response I received back:

I am so sorry to hear that you had such a disappointing experience on Tuesday evening!
THINK PINK! A Garden Tea Party was never meant as an event to promote DEX New York or any of its services, but rather as an event to raise money for The Young Survival Coalition (http://www.youngsurvival.org/) and to raise awareness as to how breast cancer affects so many young women - yet they are so seldom recognized.

I think I made that clear in my previous post that I understood this event was for a cause other than having a party. On that note, if you are hosting an event, regardless of the reason, you are promoting your company. End of story. Continuing on…

The women working the door were not employees of DEX New York, but rather a PR firm donating their time to the cause, though the “cute gay guy in a pink shirt” is an employee of DEX New York - probably the only one you encountered if you never made it past the door - and his trying to figure out a way to get you in exemplifies the way we want everyone to be treated here at DEX New York.

Great. Maybe he can teach these PR girls a thing or two about customer service.

There was no particular cut-off time to RSVP, to the best of my knowledge, though once the event list is filled, the people running the list must cut it off to ensure that any event is not over capacity. I am sure you not being able to get in had nothing to do with them being “selective”, just the simple fact that the list was at capacity.

If I was unclear about it before, then I would like to state now that I didn’t feel the girl was being “selective.” She was being a bitch. Her attitude was equivalent to that of the girls who work the doors at clubs. I felt that overall, the situation was handled badly.

I definitely would like to say that it is the policy of DEX New York to give every person who walks through the door the ultimate customer service experience, at all times, no matter who they may be, so I am sorry that was not your experience this time.

Best,

Briana Campbell
Operations Manager

You are correct: that was not my experience. Apparently DEX is not living up to its policy of giving the “ultimate customer service experience.”

About an hour after receiving that email, I received another email. Shockingly enough, it was to DEX from what I imagine to be the PR company that handled the event. This email also had the entire RSVP list attached:

Hi Briana and Dex,

In response to Amy Rollo’s blog, Jeannine and Aja are going to call you in a moment. Please note that Alice An, Event producer for DEX asked us to close the list at 3:36 pm on Tuesday, March 11th. We have checked through all the emails (and you can too) and we do not have an “Amy Rollo” on our list.

Also, I know you received the same RSVP’s as we did. So, I am sure you will see that this person was never on our RSVP list.

In her blog she said Going.com was “confirming” RSVP’s? Please help me understand this – because we knew nothing of it.

Even though Alice An asked us to close the list -

We took LAST MINUTE LAST MINUTE RSVPS

What I would like to address here is the fact that my point is clearly not coming across to these people. I understand I was not on the list. I understand that somehow there are 3 different times in which this list was closed (1. first post: noon. 2. first email: no known time. 3. second email: 3:36 pm with last minute RSVPs).

What I don’t understand is how all of these idiots get up and get dressed in the morning. The point is you will lose business because of some girl’s crappy attitude reflecting badly on DEX. The point is NOT what time the list was closed. The point is how the situation was handled. The point is NOT sending some faceless girl - that has already posted a bad review of you - conflicting emails and the entire RSVP list complete with personal emails (SPAM much?) to prove that she is not on it.

I get it. My RSVP didn’t go through. Why don’t you people get that THAT IS NOT THE POINT?

And so ends my relationship with DEX.

This entry was posted on Friday, March 21st, 2008 at 4:16 pm and is filed under Nonsense, iPlay, iShop. You can follow any responses to this entry through the RSS 2.0 feed. Responses are currently closed, but you can trackback from your own site.